Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) are a binding agreement between Ketan Wiese Ventures LLC (“DragonOS,” “we,” “us”) and the business or individual using the DragonOS Services (“you,” “Customer”). By creating an account, signing an order form, or accessing or using any part of the Services, you accept these Terms. If you are accepting on behalf of a business, you represent that you have authority to bind that business, and “you” means that business.

If you do not agree to these Terms, do not use the Services. Your continued use of the Services after updated Terms take effect (see “Changes to these terms” below) constitutes acceptance of the updated Terms.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are offered to businesses, not consumers.

You agree to provide accurate, current, and complete registration information and to keep it up to date. You are responsible for safeguarding the credentials for your account and for all activity that occurs under it, including activity by operators, staff, and integrations you authorize. Notify us promptly at the contact address below if you suspect unauthorized access to your account.

3. The service

DragonOS provides AI-assisted customer communication for home-service businesses: an automated agent that receives and responds to customer messages across connected channels (such as SMS and CRM messaging), schedules appointments, escalates to you when it needs a human, and gives you an operator dashboard to supervise and configure it.

The Services are under active development. Features may be added, changed, or removed, and portions of the Services may be offered in beta or early-access form. We aim for high availability but do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time, and scheduled or emergency maintenance may limit availability.

The Services depend on third-party providers (such as telephony carriers, CRM platforms, calendar providers, and AI model providers). We are not responsible for outages, delivery failures, or policy changes of those third parties, though we will make reasonable efforts to work around them.

4. Acceptable use

You agree not to use the Services to: (a) violate any law or regulation, including telemarketing and messaging laws such as the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state laws; (b) send messages to recipients who have not given any consent required by law, or continue messaging recipients who have opted out; (c) send content that is deceptive, defamatory, harassing, or otherwise unlawful; (d) probe, disrupt, or circumvent the security or rate limits of the platform; (e) reverse engineer, scrape, or resell the Services; or (f) use the AI features to generate content that violates this section.

You are responsible for compliance with messaging laws for your own contact lists. DragonOS provides compliance-supporting features (such as opt-out handling, quiet-hours controls, and consent records), but using those features does not by itself make your messaging lawful, and you remain solely responsible for having the required consent to contact your customers.

We may suspend or throttle messaging that we reasonably believe violates this section or puts carrier deliverability, other customers, or the platform at risk.

5. Customer data and messaging compliance

As between you and DragonOS, you own the data you and your end customers submit to the Services (“Customer Data”), including contact records, conversation history, and configuration content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data as needed to provide, maintain, secure, and improve the Services.

You are responsible for obtaining any consent required from your end customers for the communications you send through the Services, including SMS and any call recording or transcription features you enable, and for honoring their opt-out and deletion requests. Our handling of personal information is described in our Privacy Policy, and SMS-specific terms are in our SMS Terms & Conditions.

We may use aggregated, de-identified usage data that does not identify you or any end customer to operate and improve the Services.

6. Subscription, fees, and billing

Paid plans are billed as described at the time of purchase or in your order form. Unless otherwise agreed in writing: fees are charged in advance on a recurring basis, renew automatically until cancelled, and are exclusive of taxes, which you are responsible for. Usage-based charges (such as message or call volume passed through from carriers) are billed as incurred.

We may change pricing with at least 30 days’ notice; changes take effect at your next renewal. Except where required by law, fees are non-refundable. If your account is past due, we may suspend the Services after reasonable notice until the balance is paid.

Services provided free of charge during a beta, pilot, or trial period are provided “as is,” may be modified or discontinued at any time, and may become paid features upon notice.

7. Termination and suspension

You may stop using the Services and cancel at any time; cancellation takes effect at the end of the current billing period unless otherwise agreed. We may terminate these Terms or suspend your access: (a) for material breach that remains uncured 15 days after notice; (b) immediately, for violations of the Acceptable Use section or to prevent harm to the platform, carriers, or other customers; or (c) upon discontinuation of the Services, with reasonable notice.

Upon termination, your access to the Services ends. For 30 days after termination you may request an export of your Customer Data in a reasonable machine-readable format, after which we may delete it in the ordinary course, subject to legal retention obligations (for example, SMS consent records, which we retain as compliance evidence). Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnification, and governing law) survive.

8. Intellectual property

DragonOS and its licensors retain all right, title, and interest in and to the Services, including all software, models, prompts, designs, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during the term. No rights are granted except as expressly set out here.

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Services use artificial intelligence. AI-generated output can be inaccurate, incomplete, or inappropriate for a given situation, and you should review the agent’s behavior through the operator dashboard and configure escalation appropriately. DragonOS does not guarantee any particular business result, response rate, booking volume, or revenue outcome from using the Services.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW, AND DO NOT LIMIT YOUR PAYMENT OBLIGATIONS OR EITHER PARTY’S LIABILITY FOR WILLFUL MISCONDUCT.

11. Indemnification

You will defend and indemnify DragonOS against third-party claims, and resulting damages, fines, and reasonable costs, arising from: (a) Customer Data or content you send through the Services; (b) your violation of messaging, telemarketing, call-recording, or privacy laws with respect to your own contacts and end customers; or (c) your use of the Services in violation of these Terms. We will promptly notify you of any such claim and reasonably cooperate at your expense.

12. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by contacting each other. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Texas, and both parties consent to their jurisdiction and venue. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND AGREES THAT DISPUTES WILL BE BROUGHT INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

13. Changes to these terms

We may update these Terms from time to time. If a change is material, we will give notice before it takes effect — by email to the account owner, a notice in the operator dashboard, or a notice on this page — at least 15 days in advance where practicable. The “Last updated” date above reflects the current version. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, stop using the Services and cancel your account.

14. Contact

Questions about these Terms? Email us at ketan@dragonoshq.com.